Return and Refund Policy

Last updated: 31st July 2026

We want you to be completely satisfied with your purchase from ShopDrop Cosmetics. If something isn't right, we're here to help. Please read this policy carefully so you understand your rights and our process.

Your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.

Your Right to Cancel

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To cancel, contact us within that 14-day window at support@shopdropcosmetics.com with your name, order number, and intention to cancel. You then have a further 14 days to return the item to us.

For change-of-mind cancellations, the cost of return shipping is your responsibility. Items must be returned in their original, unused condition and packaging.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged in transit, or is not as described, you are entitled to one of the following under the UK Consumer Rights Act 2015:

  • A full refund — if you notify us within 30 days of receiving the goods
  • A repair or replacement — if the 30-day rejection period has passed but the fault occurs within 6 months of purchase

For faulty, damaged, or incorrect items, we will cover the cost of return shipping. Please do not return goods without contacting us first so we can arrange this.

To report a faulty or damaged item, contact us at support@shopdropcosmetics.com with your order number and photos of the issue. We aim to respond within 1–2 business days.

Return Eligibility (Change of Mind)

  • Returns must be requested within 14 days of delivery
  • Items must be unused, unopened, and in their original packaging
  • Products that have been used, opened, or have broken seals cannot be accepted for hygiene reasons
  • Personalised or custom-branded products are non-returnable

Return Process

  1. Email support@shopdropcosmetics.com with your order number and reason for return
  2. We will confirm your return is eligible and provide return instructions
  3. For change-of-mind returns, package the item securely and send it back using a tracked shipping service — the tracking number is required
  4. We cannot be held responsible for returns lost in transit without tracking

Refunds

  • Approved refunds are issued to your original payment method
  • For change-of-mind returns, refunds cover the product value only — original shipping costs are non-refundable
  • For faulty or incorrect items, refunds cover the full order value including original shipping
  • Please allow up to 10 business days after we receive the returned item for your refund to be processed
  • Your bank or payment provider may take additional time to credit your account

Questions or Support

If you have any questions about your order, a return, or your rights, please contact us at:

📩 support@shopdropcosmetics.com

We aim to respond to all enquiries within 1–2 business days.